1. Scope
These terms and conditions apply to all contracts for consultations, website packages and website care that you conclude with VOXE.Studio, represented by Andrei Pertache, Radegundisstr. 3, 86316 Friedberg, Germany ("we"). The services are offered under the Lika Kandel brand on likakandel.com.
These terms apply to consumers (§ 13 BGB, German Civil Code) and businesses (§ 14 BGB). Where a rule applies to only one of the two groups, this is stated expressly. Deviating terms of businesses apply only if we have expressly agreed to them in text form. Individual agreements, in particular in a written offer, take precedence over these terms.
2. Services
- Intro call: a free get-to-know-you call by video.
- AI consultation: a paid consultation by video on where AI fits into your processes, followed by a written summary. Length and content are as described when you book.
- Website packages: concept, design and build of a website at a fixed price. The scope (number of pages, copy, rounds of revisions, technology) follows from the package description and the written offer.
- Website care: optional ongoing care of a website (for example hosting, backups, monitoring, updates and an allowance for changes) at the chosen level.
Our consultation is a professional assessment of websites, automation and AI. It does not replace legal, tax or data protection advice. We do not owe a particular business result (for example enquiries, revenue or search engine rankings) unless expressly agreed.
3. Conclusion of the contract
Online booking. Showing the consultations on our website is not yet a binding offer. For the AI consultation you choose a time, enter your details and are taken to the payment page of our payment provider Stripe. Before you submit, you can check your details at any time and correct them with the back function. By completing the payment you make a binding offer. The contract is concluded when we confirm the appointment by email. If the chosen time is no longer available when the payment is completed, no contract is concluded and we refund the amount paid in full.
Website packages and care. Here you first receive an offer in text form. The contract is concluded when you accept the offer in text form (for example by email).
The language of the contract is German; on request we also communicate in English. We do not store the contract text separately for you to retrieve; you receive the key details with the booking confirmation or the offer by email.
4. Prices and payment
The prices stated at the time of booking or in the offer apply. No VAT is charged under §19 UStG (small business exemption).
You pay for the AI consultation in advance through Stripe when you book. The available payment methods are shown on the payment page.
Website packages: we invoice 50% of the total price with the order confirmation and the remaining 50% on acceptance or on publication of the website, whichever comes first. If the website has been handed over ready for acceptance and publication is delayed by more than four weeks for reasons on your side (for example missing content), the remaining 50% becomes due anyway.
Website care: the monthly fee starts on the first day of the month following publication of the website and is invoiced monthly.
Unless the offer says otherwise, invoices are due without deduction within 14 days of receipt. Costs of third-party services that you order yourself (for example a domain or your own account with a website provider) are not included in the price unless the offer says otherwise.
5. Rescheduling and cancelling appointments
You can reschedule or cancel a booked appointment through the link in your confirmation email or by sending us a message.
- Up to 24 hours before the start this is free of charge. If you cancel a paid AI consultation within this period, we refund the full amount.
- Later than 24 hours before the start, or if you do not attend, we keep our claim to payment. We credit what we save or earn elsewhere because of the cancellation. You remain free to prove that we suffered no loss or a smaller one. A replacement appointment is possible by arrangement.
- If we have to cancel an appointment (for example because of illness or a technical fault on our side), we offer you a new time. If you do not want a new time, we refund any payment in full.
Your statutory right of withdrawal as a consumer is not affected by these rules.
6. Website packages
Your cooperation. You provide the content, information and access needed for the work in good time (for example logo, photos, details for the legal notice and privacy policy, access to the domain). If your cooperation is delayed, agreed dates move accordingly.
Your content. You are responsible for the content you supply. You confirm that you hold the rights to it and that its use does not infringe the rights of third parties.
Revisions and acceptance. The number of revision rounds follows from the package or the offer. Once the website is finished, you check it and accept it if it essentially meets the contract. On handover we set you a period of 14 days for this. If you do not refuse acceptance within this period by naming at least one defect, the website is deemed accepted (Section 640 (2) BGB). If you are a consumer, we point out this consequence to you in text form on handover. Requests beyond the agreed scope are additional services; we tell you their price before we start.
Rights. Upon full payment you receive the rights of use to the work we created that are needed to run the website as agreed, without limits in time or territory. Third-party components (for example fonts, stock images or software) are subject to their licence terms. We may name the website as a reference unless you object.
Defects. The statutory rights for defects apply.
7. Website care
Website care is optional. It starts on the first day of the month following publication of the website and has a minimum term of 12 months from that day. You can cancel it with one month's notice to the end of the minimum term. If you do not cancel, it continues for an indefinite period and can then be cancelled at any time with one month's notice. The same periods apply to us. The right to terminate for good cause is not affected. Notice in text form (for example by email) is sufficient.
When website care ends, we transfer the website to your own account with the website provider concerned on request. Unused allowances for changes lapse at the end of each month.
8. Liability
We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent of any guarantee we have given.
In cases of slight negligence we are liable only for breach of an essential contractual duty, that is, a duty whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely. In that case liability is limited to the damage typical for the contract that was foreseeable when the contract was concluded.
Otherwise liability is excluded. These rules also apply in favour of our vicarious agents.
9. Right of withdrawal for consumers
Consumers have a statutory right of withdrawal for distance contracts. Details and the model withdrawal form are in our right of withdrawal.
10. Consumer dispute resolution
We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.
11. Final provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers this choice of law applies only insofar as it does not deprive you of the protection of mandatory provisions of the country in which you have your habitual residence.
If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from the contract is our place of business.